What the Korean War (Never) Taught Me About Business
First, a slice of humble pie. I made a mistake in the first sentence of the last newsletter. While I was deeply inspired by the soldiers in the Korean War, I did not fight beside them. I did serve in Korea—two tours in the 1980’s—but my team misinterpreted my experience, and I failed to catch it before we sent it out.
I know I could have let this slide and let you believe I was either a very impressive toddler (I was, but for other reasons) or much, much older than I am. I’m calling it out for these three reasons.
I have utmost respect for the valor of every soldier who sacrifices for our country. I’m proud of what West Point, my (actual) tours in the Army, and our growing veteran community has offered me personally, hundreds of entrepreneurs, and our country, and I don’t want to take away from that.
Accountability is the lifeblood of what we do here. I hold myself and my team to the same accountability standards as I do every reader, member and client. I’m not going to let incorrect information slide in a newsletter—even if my mom is the only one who reads it—any more than I’d let one of you make an excuse to miss date night or your daughter’s play.
You deserve better. Period.
I’m deeply invested in the veterans community and everything we do here at The Lions Pride. Sometimes that means I let my team do the heavy lifting with our weekly newsletters so that I can focus on teaching, coaching, mentoring, and community building. It’s what I teach in A-Player Hiring, Zone of Genius, the One Page Strategic Plan, and so many other courses.
We messed up this time. We know it. We feel it—and we hate this feeling. And we’re going to use it to drive us even harder to create the world-class, never half-ass content and courses you expect.
10x Your Day
A vocabulary lesson in positive change
There aren’t always words to express business processes, experiences, and growth (although, recently “Arrrrgggg” came to mind.) The Toyota Way embraces continuous improvement with one term, Kaizen, a Japanese word and manufacturing philosophy that means “change for the better” and helps ensure maximum quality, productivity, accountability and employee empowerment.
10x Your Week
This week, evaluate your current approach to continuous improvement.
Consider these questions:
Where do you find yourself more often: proactive in your continuous improvement or reactive to a negative situation?
Do you have a formal continuous improvement process?
Does placing blame rank higher than finding solutions?
Do your employees show a sense of ownership when there are mistakes?
How much time, energy, and money are you using to correct mistakes?
Does the fear of making mistakes prevent you from providing better value to the people you serve?
There may not be perfection in life or in business, but you can perfect the attempt. What can you do this week to move forward?